Our Terms & Conditions

Bunyip Tours (AET) Terms and Conditions

These are the terms and conditions for the BUN financial entity. 


TRAVEL INSURANCE

Although every effort is made, Addictive Entertainment & Tour P/L t/as Bunyip Tours shall not be liable for any illness, damages, loss or delay that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage.

Payment policy

Full payment is required at the time of booking. This can be done via our online booking portal, over the phone or in our office at 570 Flinders Street, Melbourne City.  


CANCELLATION POLICY

Cancellations within 72 - 48 hours of tour departure will incur a 50% loss of ticket price. Cancellations within 48 hours of tour departure or failure to take up tour will result in 100% loss of the ticket price.


TOUR PRICES & ITINERARY

Addictive Entertainment & Tours P/L t/as Bunyip Tours retains the right to alter intineraries, fares and may cancel tours in unforeseen circumstances. BUNYIP TOURS reserves the right to use other accredited tour operators during peak periods. All fares and itineraries correct at time of printing. ABN 49 104 999 108. Accredited Bus No AC 007729 . 'Neighbours' is a registered trademark of FremantleMedia Australia.

OUR VEHICLES

Our tours are conducted in modern air-conditioned vehicles
(Range size from 13 -27 seats). With small tour groups, there is plenty of time to get out & explore nature at its very best. You will enjoy the benefits of personalised & interactive service with our experienced & well-trained tour guides. BUNYIP TOURS reserves the right to use other accredited tour operators and larger luxury coaches (48 seats) during peak periods if required.

COURTESY TRANSFER SERVICE

We offer our customers a courtesy transfer from selected inner city hotels to the departure point (570 Flinders Street) on request. Please confirm your allocated pickup location and time when booking.
Please wait outside accommodation 10 minutes prior to pick-up time. Pick-up times may vary slightly depending on traffic

CHILD POLICY

Children’s’ prices apply for all travellers aged 0-15 years.
We are able to provide an infant seat or a child booster seat for children 0-8 years old. Please note we have only a limited number available each day, so book early to avoid missing out! If you would like a seat added onto your booking, please send a request to info@bunyiptours.com and provide the age of your child along with your confirmation number and booking details.

Please be aware that our vehicles do not have storage space for prams or strollers.

Bunyip Tours reserves the right to refuse passage to those who insist on bringing items as described above or who cause unnecessary departure delays relating to this matter.

It is essential that we are aware of all guests travelling.

All travelling persons must have a separate seat allocated for their use. Carrying an infant on one’s lap or having them occupy space in the aisle is not permitted.
Any party arriving with undisclosed infants will be required to pay our child’s fare prior to boarding the touring vehicle. If there are no seats available for any undisclosed party to occupy, the entire travelling party may be denied the opportunity to travel and will forfeit their fares.

If you are interested in joining a multi day tour when travelling with children below 16 years of age, it will be necessary to book a private room.

Luggage Restriction

5kg soft bag on two & three day tours returning to Melbourne
25kg luggage limit for tours travelling to Adelaide or Sydney
5 kg carry-on bag for Jump on / Jump off option

Minimum Numbers

Bunyip Requires a minimum number of people booked on tours in order to be able to operate. If tours do not meet minimum numbers Bunyip reserves the right to cancel that tour departure. Bunyip will do this with as much advance notice as possible and inform affected customers so alternative arrangements may be made.

Attraction Passes

The Bunyip Attraction pass is available when booking two day tours at the same time with one of the tours being a Great Ocean Road Tour. Attraction passes can be redeemed and picked up at the Bunyip Office 570 Flinders Street, Melbourne or on your first tour. This Deal is valid from participating outlets only where advertised and under no other circumstances.

Bunyip Tours (AET)

570 Flinders Street
Melbourne, Australia, 3000

Email: info@bunyiptours.com
Phone: 03 9650 9680
Web: www.bunyiptours.com