Our Terms & Conditions

Bunyip Tours (AET) Terms and Conditions

These are the terms and conditions for the BUN financial entity. 


TRAVEL INSURANCE

Although every effort is made, Addictive Entertainment & Tour P/L t/as Bunyip Tours shall not be liable for any illness, damages, loss or delay that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage.

Payment policy

Full payment is required at the time of booking. This can be done via our online booking portal, over the phone or in our office at 570 Flinders Street, Melbourne City.  


CANCELLATION POLICY

Passenger cancellation/date change of any tour in less than 48 hours but more than 24 hours prior to a departure time will result in a 50% refund of money paid.  Cancellation within 24 hours of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare.  Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.

 If you are of the opinion that the circumstances surrounding your cancellation dictate that flexibility should be applied with regards to our cancellation policy, we will be happy to review your situation.  Please send as much detail as possible about the circumstances of your cancellation to info@bunyiptours.com and a member of our management team will respond within 48 hours.


TOUR PRICES & ITINERARY

Addictive Entertainment & Tours P/L t/as Bunyip Tours retains the right to alter itineraries, fares and may cancel tours in unforeseen circumstances. BUNYIP TOURS reserves the right to use other accredited tour operators during peak periods. All fares and itineraries correct at time of printing. ABN 49 104 999 108. Accredited Bus No AC 007729 . 'Neighbours' is a registered trademark of FremantleMedia Australia.

OUR VEHICLES

Our tours are conducted in modern air-conditioned vehicles
(Range size from 13 -27 seats). With small tour groups, there is plenty of time to get out & explore nature at its very best. You will enjoy the benefits of personalised & interactive service with our experienced & well-trained tour guides. BUNYIP TOURS reserves the right to use other accredited tour operators and larger luxury coaches (48 seats) during peak periods if required.

COURTESY TRANSFER SERVICE

We offer our customers a courtesy transfer from selected inner city hotels to the departure point (570 Flinders Street) on request. Please confirm your allocated pickup location and time when booking.
Please wait outside accommodation 10 minutes prior to pick-up time. Pick-up times may vary slightly depending on traffic

CHILD POLICY

Children’s’ prices apply for all travellers aged 0-15 years.
We are able to provide an infant seat (0-3 years) or a child booster seat (4-8 years) free of charge. Please note we have only a limited number available each day and they must be pre-booked. Kindly send a request to info@bunyiptours.com and provide the age of your child along with your confirmation number and booking details.

All travelling persons must book and have their own seat allocated for use.

Any party arriving with undisclosed infants or children will be required to pay our child’s fare prior to board the touring vehicle. If there are no seats available for any undisclosed guests to occupy, the entire travelling party may be denied the opportunity to travel and will forfeit their fares.

Please note that if you are travelling with children on one of our multi-day tours you will need to choose the private room option as dorm style accommodation cannot be offered as it is not suitable.

Cots are not available for very young children, thus, we are unable to accept bookings for multi-day tours containing children under 3 years of age.

Luggage Restriction

5kg soft bag on two & three day tours returning to Melbourne
25kg luggage limit for tours travelling to Adelaide or Sydney
5 kg carry-on bag for Jump on / Jump off option

Minimum Numbers

Bunyip Requires a minimum number of people booked on tours in order to be able to operate. If tours do not meet minimum numbers Bunyip reserves the right to cancel that tour departure. Bunyip will do this with as much advance notice as possible and inform affected customers so alternative arrangements may be made.

Attraction Passes

The Bunyip Attraction pass is available when booking two day tours at the same time with one of the tours being a Great Ocean Road Tour. Attraction passes can be redeemed and picked up at the Bunyip Office 570 Flinders Street, Melbourne or on your first tour. This Deal is valid from participating outlets only where advertised and under no other circumstances.

Bunyip Tours (AET)

570 Flinders Street
Melbourne, Australia, 3000

Email: info@bunyiptours.com
Phone: 03 9650 9680
Web: www.bunyiptours.com